Ulahair.com specializes in hair extension sales, we try our best providing high quality and competitive price hair extensions to the customers. In order to service the customers better, we accept the customers to return or exchange the products.
About Return and Exchange:
Without any quality problem, if you want to return an item, please contact us first by sending an email to [email protected] . You are required return the item within 10 days once it is received.
1 Return for exchange: you are supposed to pay the shipping fee and the price difference
2 Return for refund: you are supposed to pay the shipping fee and 5% restocking fee will be deducted from your account.
If you find some quality problems after getting the parcel, such as: wrong color, wrong size, wrong style, and so on. Please send an email to contact us first. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will check it at once and offer you some solutions.
Kindly reminder:
1 All the items returned must be dealed with 5 days
2 Please keep the item in original condition, items that has been used or washed is not returnable any more.
3 Please do not return the parcel before you get our permission.or we are not responsible for any loss caused.
About Cancelling:
We can cancel the order for you if you contact us in time after your purchase.
1 Contacting us with 24 hours after you finish the payment, you are charged freely.
2 Contacting us after 24 hours, 3% of the order total will be charged as transaction and handling fee.
3 Orders can't be canceled once the parcel is dispatched or the hair extensions are being customized.
Note:
No matter returning and exchange the products or cancelling the order, you shall be contact us first by service email:[email protected] . We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.
When you placed an order, you may be worried about how long the hair can be arrived to your hands....
Processing time:
Within 24 hours for stock products.
Delivery time:
--- USA, Canada, Australia : 2-3 working days.
--- UK, France, Germany, Italy, etc. : 3-4 working days
--- Africa: 4-6 working days.
The other countries has not been mentioned, please consult customer service.
We are able to delivery the package to all over the world.
The express we use:
Note:
1. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
2. P.O. box address is unacceptable.
3. Orders returned to us due to incorrect or missing address information will be subject for customer payment in order to reship order or cancel order.